Privacy Policy
Vantyro LLC · Effective Date: January 1, 2025
Important Notice Regarding Text Messaging Data
Vantyro LLC ("Vantyro," "we," "us," or "our") does not sell, rent, share, or disclose customer opt-in information, including phone numbers, SMS consent records, or messaging metadata, to any third party or affiliate for marketing or promotional purposes. Text messaging opt-in data is used only to deliver the services explicitly requested by the customer and is handled with strict confidentiality.
Information We Collect
We collect information necessary to operate, secure, and improve our systems for service businesses.
Personal Information
- Name
- Business name
- Email address
- Phone number
- Physical address
- Billing and payment information
- Communication consent records, including opt-in source, timestamps, and channel
Non-Personal Information
- IP address
- Browser type
- Device and operating system data
- Website usage data and analytics
- Cookies and similar tracking technologies
Customer Communication Data
- Call records and call metadata
- SMS, chat, and email message records
- Intake responses and service requests
- Appointment and routing preferences
- System configuration and usage logs
How We Use Your Information
We use collected information to:
- Deliver and operate Vantyro systems
- Capture and route inbound customer requests
- Communicate about service activity and system status
- Process payments and manage accounts
- Maintain consent and compliance records
- Improve reliability, performance, and security
- Prevent fraud, abuse, and unauthorized access
We do not use customer data for unrelated advertising or resale.
SMS Messaging and Compliance
SMS Program Terms
By opting into Vantyro-powered messaging, you consent to receive service-related text messages, including but not limited to intake confirmations, appointment notifications, follow-ups, and system alerts.
Opt-In and Consent
- Messages are sent only after explicit opt-in
- All opt-ins are logged with timestamp and source
- We comply with the Telephone Consumer Protection Act (TCPA) and applicable state laws
Opt-Out
- Reply STOP at any time to unsubscribe
- A confirmation message will be sent
- No further messages will be delivered unless you re-opt in
- Opt-out requests are processed within 24 hours
Message Content and Frequency
- Message frequency varies based on activity
- Messages relate only to requested services
- Promotional messages are not sent without separate consent
Help and Support
- Reply HELP for assistance
- Contact us at: info@vantyro.com
Carrier Notice
- Message and data rates may apply
- Carriers are not responsible for delayed or undelivered messages
- Supported carriers include major U.S. providers
SMS Data Protection Statement
No mobile information, including phone numbers or SMS consent data, is shared with third parties or affiliates for marketing or promotional use.
Information may be shared only with subcontractors or service providers strictly necessary to deliver messaging services, such as SMS carriers or platform infrastructure providers. These parties are contractually bound to confidentiality and security obligations.
All other uses explicitly exclude SMS originator opt-in data.
Information Sharing and Disclosure
We do not sell or trade personal information. We may share information only in the following cases:
Service Providers
- Infrastructure, hosting, analytics, and payment vendors
- Messaging carriers and aggregators for message delivery
- Vendors operate under confidentiality agreements
Legal Requirements
- Compliance with law, regulation, or legal process
- Protection of our rights, customers, or systems
Business Transfers
- In the event of a merger, acquisition, or asset sale
- Data remains subject to this Privacy Policy
SMS consent data is excluded from all transfers except where legally required.
Data Security
We use reasonable administrative, technical, and physical safeguards, including:
- Encrypted data transmission
- Access controls and authentication
- Role-based system permissions
- Monitoring and audit logging
- Secure backups and recovery processes
No system is completely secure. We cannot guarantee absolute security but take commercially reasonable steps to protect data.
Cookies and Tracking Technologies
We use cookies to:
- Analyze website usage
- Improve system performance
- Remember preferences
- Measure effectiveness
You may disable cookies through your browser, though some features may not function properly.
Your Rights and Choices
You may:
- Request access to your data
- Request corrections or deletion, subject to legal obligations
- Withdraw consent for future communications
- Opt out of email or SMS communications
- Request information on data processing practices
Requests can be submitted using the contact details below.
Third-Party Links
Our websites and systems may link to third-party sites. We are not responsible for their privacy practices. This policy applies only to information collected by Vantyro.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Material changes may be communicated directly.